Categories Non classéMEET NICOLAS ROUAULT, OUR NEW CUSTOMER SATISFACTION MANAGER Post author By Louis Robbé Post date 25 January 2024 At Iguana, providing exceptional after-sales service is a top priority. We are dedicated to maintaining a strong link between our customers and our newly appointed customer satisfaction manager, Nicolas Rouault. To learn more about his experience and mission at Iguana, please continue reading.HOW DID YOU START YOUR PROFESSIONAL EXPERIENCE? I started studying Math Sup and Physics Chemistry before continuing with energy and structural materials specializations. I also did a master’s degree in Political Sciences. I began my professional career by joining a shipyard in Spain for an end-of-study internship, specializing in composites, component production, and local boat repair. It was my first experience of luxury and I had the opportunity to create pieces for the yacht of the Emir of Qatar. The shipyard also produced cruising racing boats in small series, and my role concerned the methods and protocolization of the construction of their 10-meter sailboats.During COVID, I focused on prototyping and 3D printing to address the challenges faced in the sailing world, encompassing data collection, electronics, and boat physics. Passionate about sailing, I continued in the French Navy, working for two years in a Defense innovation laboratory, holding the position of innovation manager. My responsibility was to determine whether the ideas could become reality and to provide practical tools. I focused on crowdsourced innovation, implementing ideas from sailors themselves to meet operational needs. This experience lasted 2 years in Brittany.WHEN HAVE YOUR HEARD ABOUT IGUANA YACHTS? While in the Navy, I began hearing about Iguana Yachts. I came across the company’s booth at SOFINS and saw announcements online. Initially applying for the Design Office with a versatile profile, I received an offer related to customer satisfaction due to my background in social sciences and engineering. I decided to embrace the experience, finding it a highly stimulating role with varied days. Additionally, having a unique product adds to the satisfaction and motivation to invest effort. WHAT WAS YOUR FIRST FEELING WHEN YOU SAW AN IGUANA?The first time I saw images of an Iguana, I didn’t understand how the arms folded. I was curious about the working mechanism and the source of energy propelling the tracks. With no knowledge of hydraulics, I wanted to understand the process. This boat is quite complex, involving multiple technological systems, and it was my first encounter with an amphibious vehicle. For me, Iguana in 3 words, is impressive, curious, and complex. I really like working at Iguana and i enjoy working with the team.WHAT ARE YOUR MISSIONS AT IGUANA YACHTS?My official title at Iguana is Customer Satisfaction Manager, a broad role encompassing various tasks. We form a team of 3 After Sales team and 2 multidisciplinary technicians capable of performing most repairs on the Iguana. In my role, I wear a dual hat of customer service and sales, with administrative and relational aspects. Consider me the voice of the customer within the company, advocating for their interests and challenging internal colleagues to meet customer satisfaction. We also intervene when certain options are added during production to assess their feasibility and account for them. With each boat purchase, there is a discussion with the sales team to understand needs, usage, and the customer profile to provide the best possible support. Once again, the primary goal is customer satisfaction.I serve as the client interface from the moment they sign for a boat throughout its operation and lifespan. In other words, I ensure a smooth, comprehensive, and enjoyable customer journey during production. We also handle formalities for the customer to provide a high-end experience. It is also part of my mission to distribute on-call responsibilities and to take on some of them in order to provide our customers with the best possible service. When facing an issue, I attempt to solve it myself or consult the specialists in each department within the company. I, along with my customer service colleagues, also plan missions, interventions, and sales. I appreciate the social and problem-solving aspects of my work, but there’s also a technical side that I adore and want to retain as I strive to continually understand the intricacies of the Iguana.The industrial team leaders: Pierre Edeline – After Sales leaderNicolas Rouault – Customer Satisfaction ManagerOlivier Gauthier – Engineer ApprenticeMaugan Nion – Aftersales Technician Max Froissart – Aftersales Technician Interested in joining the team? Check out our latest positions. JOIN THE TEAM
Categories Non classéIGUANA FISHER: DEPARTURE TIME IS COMING SOON Post author By Louis Robbé Post date 24 January 2024 We are getting closer to the departure date of the Iguana Fisher for its future destination, which will be New Zealand. This perfect welcome land for the amphibious will allow the Iguana Fisher to be used to its full potential.Let’s see the latest additions to the boat as well as some exclusive photos. IGUANA FISHER THE IGUANA FISHER: THE BEST ALLY FOR FISHERMENSome additions have been made to the boat in recent weeks. The goal is for this boat to become the best ally for fishermen going on an adventure. For this, a fridge has been made in order to be able to store bait or even store consumables to keep cool. The drawers next to it allow for more storage of instruments for fishing accessories. Finally, there is a superb central console that is surrounded by a wheelhouse, allowing protection from bad weather. The boat went on a sea trial a few days ago. We are very proud to be able to show you some of the photos. THE FIRST SEA TRIAL OF THE IGUANA FISHER During our sea trial, we were able to see the strong points of this amphibious boat. The wheelhouse allows you to stay on the water for a long time while being sheltered and feeling less cold. In addition, several fishing rods can be loaded onto the boat and launched thanks to the numerous hooks present. We will soon share with you information on the departure of the Iguana Fisher as well as photos of its arrival location.Finally, you also have the tap that we presented to you last month, which allows direct access to water from the boat. A photo shoot was made on the shipyard a few weeks ago and we will show some photos of this photo shoot really soon. Stay tuned to discover the result. DISCOVER THE IGUANA FISHER
Categories Non classéA DREAM REGION TO EXPLORE: THE BAHAMAS Post author By Louis Robbé Post date 24 January 2024 Made up of 700 islands with a coastline of 3500 km, the Bahamas are scattered from Florida to Northern Cuba. The country is made up of 16 main islands in a heavenly setting between nature and modernity. This country is surrounded by a unique island topography as well as extraordinary maritime and coastal diversity.A REGION FOR AN AMPHIBIOUS BOAT This Iguana Knight is the best example of how the Iguana is perfect for the Bahamas. It was completely personalized at the client’s request, with colors contrasting greatly with the light tones of this fantastic region. The amphibious capabilities allow its owner to travel from their garden to the turquoise water of the Caribbean Sea, also allowing them to discover unique places around their home.The particularity of the Iguana Knight is being able to carry out your craziest projects in terms of customizations and options for a boat. The fact is that you will be able to create a project from top to bottom with our team in order to customize your amphibious tender so that it is a perfect fit for what you are doing and can satisfy your needs. This is a great region for amphibious boat. We also find a unique use case. Indeed, because of the shallow waters, it is difficult to reach or leave insular islands due to the low water level. With an amphibious boat, this aspect is no longer an obstacle and allows you to go from your seaside property to the water or even your yachts.GET YOUR IGUANA KNIGHT ENQUIRE Every detail counts so that you can enjoy the Caribbean coasts in the best way, whether alone, with friends, or with family. Take advantage of the Iguana to practice your favorite water activities, such as diving to discover the aquatic fauna of these islands or even water skiing, with our amphibious boat equipped with a ski pole. LEARN MORE ABOUT THE IGUANA KNIGHT
Categories Non classéNEW IGUANA ORIGINAL ON ITS WAY TO JAPAN Post author By Louis Robbé Post date 22 January 2024 A few weeks ago, we had the pleasure of sending a new Iguana Original to this magnificent country that is Japan. More precisely the island of Okinawa is a unique region in Japan with a fabulous and perfectly adapted environment to the force of the amphibious boat.Here are some pictures of the preparation of the Iguana Original.THE IMPORTANT STEP FOR AN AMPHIBIOUS BOAT, THE FIRST SEA TRIAL Why is a sea trial important for the start of an Iguana’s life? It is imperative to be able to validate and control the Iguana in all its facets and aspects, whether on the beach or in the sea. In addition, this allows us to test different speeds and its 360-degree mobility. Testing the boat at sea is also important. There are several checks such as progressive speed to obtain the maximum number of knots or even turns. All of these are routine tests that we carry out on a regular basis. After this stage, there is all the preparation for departure with the cleaning of the boat as well as the start of packing the Iguana. It takes half a day to make it perfect for the customer. MORE DETAILS ABOUT THE IGUANA ORIGINAL TRANSPORTING AN IGUANA FROM THE SHIPYARDWhen the preparation has come, the production team packs the boat to protect it during the journey. This boat will be received by our sales representatives upon arrival. When the truck arrives, the boat, perfectly wrapped, is lifted and placed on top then tied all around to be sure the Iguana won’t move. Each boat follows a strict method that we put in place to ensure everyone’s safety as well as to achieve customer satisfaction. We do everything in our capacity to ensure smooth delivery. CONTACT US